Returns & Refunds

RETURNS AND REFUND POLICY

Effective Date: 11 May, 2024

- We have a 7 day return and refund policy.
- Refunds will be processed within 5-7 working days

At Trendy Buddy, we are committed to ensuring your satisfaction with our products. If you encounter any issues with your purchase, we offer a returns and refund policy to address your concerns.

7-Day Replacement Policy: We understand that manufacturing defects can occur despite our best efforts. Therefore, we offer a 7-day replacement policy for products found to have manufacturing defects. This policy allows you to request a replacement for your defective product within 7 days of receiving it.

Unboxing Video Requirement: To facilitate a smooth resolution process for defective products, we require customers to provide an unboxing video as mandatory documentation. This video serves as crucial evidence to help us assess the defect and expedite the replacement process.

Notification and Initiation Process: If you receive a product with a manufacturing defect, please notify us within 48 hours of delivery. To initiate the replacement process, kindly contact our support team at support@trendybuddy.co.in and provide clear pictures that capture the defect.

Verification and Resolution: Upon receiving your notification and verifying the defect, if we determine that a replacement is necessary, we will promptly arrange for a new product to be sent to you. In cases where we are unable to replace the defective product due to stock availability or other unavoidable circumstances, we assure you that we will initiate a refund for the respective amount.

Customer Cooperation: Your cooperation in providing the necessary information and documentation is crucial for a smooth resolution process. We appreciate your assistance in ensuring that we can address your concerns effectively.

Contact Us: If you have any questions or concerns regarding our returns and refund policy, please do not hesitate to reach out to our dedicated support team at support@trendybuddy.co.in  We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Trendy Buddy. Your trust and satisfaction are of utmost importance to us.